#1 2016-12-29 09:40:15

tin
Member
Registered: 2016-03-20
Posts: 161

After update 2017.2 My Appbuilder show unregister?

Hi David ,After update 2017.2 My Appbuilder show unregister and I cannot Re-register my serial in email.

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#2 2016-12-29 11:28:55

David
Admin
From: Alcobendas, Madrid, Spain
Registered: 2015-04-21
Posts: 1,660
Website

Re: After update 2017.2 My Appbuilder show unregister?

Hello tin,

It's quite rare: your license is upgraded and I try right now with your license data and works like expected! Please be sure you use the right customer name (including the email address). If you continue having problems just tell me in order to try to help you.

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#3 2016-12-29 11:47:43

David
Admin
From: Alcobendas, Madrid, Spain
Registered: 2015-04-21
Posts: 1,660
Website

Re: After update 2017.2 My Appbuilder show unregister?

Hello tin,

Ok! I know what happend... you are trying with a license which is now outdated. What you must to do is to login into your customer area in order to get your upgraded license data. Here a little instructions about how to login in your DecSoft's customer area:

[...] To upgrade your licenses or download outdated releases you must enter in your DecSoft's customer area using your own customer's login, which is based in your customer's name without the email address.

For example, supose your customer's name is "My Name (my@email.com)". Then your DecSoft's customer area login must be "myname". If your name is "Peter Parker (info@spiderman.com)" then your login is "peterparker".

Folow this link to enter in your DecSoft's customer area:

https://www.davidesperalta.com/customer

Note that the first time you try to login in the DecSoft's customer area your password doesn't exists. You must use the "Reset your password" button with your customer login and email address, then you receive your password in your email address.

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#4 2016-12-29 11:49:30

tin
Member
Registered: 2016-03-20
Posts: 161

Re: After update 2017.2 My Appbuilder show unregister?

lol I did not read that email.I think it was your ads. big_smile

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#5 2016-12-29 11:51:19

David
Admin
From: Alcobendas, Madrid, Spain
Registered: 2015-04-21
Posts: 1,660
Website

Re: After update 2017.2 My Appbuilder show unregister?

Hello tin,

tin wrote:

lol I did not read that email.I think it was your ads. big_smile

Sometimes (not too much times!) ads includes additional useful information! big_smile

Anyway, I place above some instructions tin. Your customer name (login) is very large (you know) but is valid. Once you login into the DecSoft's customer area you can also change it if you wanted. Anyway tell me if you have any further problem.

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#6 2016-12-30 04:29:51

reg4app
Member
Registered: 2016-05-16
Posts: 147

Re: After update 2017.2 My Appbuilder show unregister?

was my license updated  too?:cool:


Joshua.Y

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#7 2016-12-30 08:39:44

David
Admin
From: Alcobendas, Madrid, Spain
Registered: 2015-04-21
Posts: 1,660
Website

Re: After update 2017.2 My Appbuilder show unregister?

Hello to all,

reg4app wrote:

was my license updated  too?:cool:

Your license is also upgraded Joshua and you can also find it in your DecSoft's customer area. If you have any problem while login or something else please don't hesitate to post it here or just contact me. smile

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